Opinion

So busy at work, no time to do the job

Synopsis: 
Discussing the impact of being in high demand from a large network

Managers and executives complain that the push for teamwork, innovation and speed has left them little time to do 'real work.' Researcher Rob Cross calls this phenomenon 'collaborative overload.' Companies including General Motors and health insurer Cigna are surveying top performers who are put on high-value projects and sought by co-workers to figure out who is at risk of burnout, and some are making changes in the way work gets done. Tell-tale signs of an over-connected manager, according to GM, include when 25% of individuals in a network say they want more access to that manager. The automaker has restructured some groups, creating roles dedicated to dispersing information so that others can focus on getting work done. Also, it is training executives to manage their networks, advising them that “bigger is not always better,” said Michael Arena, the company’s chief talent and development officer.

Original article: Wall Street Journal